Jamaica
News - Real Estate - Services
Source: JIS, March 7, 2007
NLA to Improve
Web-Based Service
The National Land Agency (NLA) will be adding a number of features
to its web-based service, as the agency continues to use
technology to enhance the level of service that it provides to
customers.
The new features would be part
of elandjamaica phase two, which would be launched shortly,
disclosed Customer Service Manager at the NLA, Lori-Ann Thompson,
at a customer service network quarterly meeting held March 6, at
the Knutsford Court Hotel.
"Elandjamaica has been up and
running for about four years, and we have gotten excellent
response to it. We have a lot of subscribers, and what we have
been doing over the last few years is meeting with our customers,
asking them what do you like about it, and what we can do to
improve it, and we have made some improvements. In the very near
feature, we will be launching eland (Jamaica) phase two," she
informed.
The revised website, Mrs.
Thompson, would be more user-friendly, allowing easier navigation,
so that users would not have to browse several pages to get or
input information. "We have been getting complaints about
this one. Everything is now going to be on one screen, and
you'll be doing everything from one page, which will make it a lot
easier," she explained.
Users will also have the additional
option of searching for documents using their credit cards,
instead of having to subscribe. "On eland phase two, we are
going to give you the option to pay by credit cards, because we
have so many persons that may just want to do a one-off search;
they are not interested in a subscription account, they just want
to be able to do one search," she pointed out.
There will also be access to
additional documents on elandjamaica. "Right now, we still
have some of the titles that were not scanned. All of these
titles should be available in phase two, and we will also have
some other title-related documents that you will be able to
view," Mrs. Thompson informed.
Six years ago, the government of
Jamaica amalgamated all the different agencies that deal with land
to form the NLA. These included the Titles Office, the Land
Valuation Department, the Survey Department, and the Estate
Management Department. "What the NLA has tried to do is make
doing business with us easier, more efficient, and quicker,"
Mrs. Thompson said. Thus, the internet-based service, elandjamaica,
was created.
Prior to this, if persons wanted
to see a copy of a title or valuation report, they would have to
physically go in to one of the agency's islandwide offices.
"Now you can go online and see these things.
It revolutionized the way we do
business. It gave anybody anywhere in the world, access to
selected information on property, location, titles and valuation
information on any parcel of land in Jamaica," the Customer
Service Manager pointed out.
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